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Ứng dụng tự học luyện thi TOEIC hiệu quả

Gracio Store Comment Card Gracio Store is seeking to make your visit with us a better experience. Tell us about your visit to our store today so we can improve the way we serve you. And each week, one comment card will be drawn from those submitted to earn the customer a $50 store coupon! Customer name: Huy Nguyen E-mail contact: hnguyen@brightmail.co.nz Date: 4 May Reason for your visit today: Shopping for a gift Comment: I was shopping for a friend's birthday. Ms. Davie, a sales associate in Accessories, greeted me and asked me questions to narrow down my gift search. She even offered to hold some of my bags so that I could shop more easily. She directed me to a colourful display of silk scarves and told me about the various places they were produced. The one I chose ended up in my planned price range too.

What is indicated about Gracio Store?

It has recently opened.

It is training new sales associates.

It wants to improve its customer service.

It has organized a competition.

Explanation:

Đáp án đúng là C (It wants to improve its customer service - Nó muốn cải thiện dịch vụ khách hàng). Thông tin này được thể hiện rõ ở đầu phiếu góp ý: "Gracio Store is seeking to make your visit with us a better experience. Tell us about your visit to our store today so we can improve the way we serve you" (Cửa hàng Gracio đang tìm cách làm cho trải nghiệm của bạn với chúng tôi tốt hơn. Hãy cho chúng tôi biết về chuyến thăm cửa hàng của bạn hôm nay để chúng tôi có thể cải thiện cách phục vụ bạn).

A. It has recently opened. (Nó mới được mở gần đây.)

B. It is training new sales associates. (Nó đang đào tạo các nhân viên bán hàng mới.)

C. It wants to improve its customer service. (Nó muốn cải thiện dịch vụ khách hàng.)

D. It has organized a competition. (Nó đã tổ chức một cuộc thi.)