TOEIC ETS

*E-mail* Yong-Sun Che <ysche@buztech.com> Ginny Redman <gredman@ silvervaleair.com> RE: Seat problem February 12 U Voucher To: From: Subject: Date: Attachment: Dear Mr. Che: Thank you for contacting us regarding your recent flight. We apologize for the discomfort you experienced during your flight because of the nonfunctioning air-conditioning vent above your seat. We value you as a customer and want to make sure your experience with Silvervale Air is positive, so we have attached Voucher 789798 in the amount of $200. This may be applied to a future domestic flight with us. The voucher expires after twelve months. Thank you for choosing Silvervale Air: Sincerely, Ginny Redman Silvervale Air Customer Service ===== Passenger: Mr. Yong-Sun Che Ticket number: 0272125899649 Confirmation code: CMOAAB Flight: Silvervale Air 29 Departs: Atlanta, GA (ATL), Mon. , May 6, 11:43 A.M. Arrives: Los Angeles, CA (LAX), Mon. , May 6, 1:35 P.M. Seat: 36D Summary of airfare charges Base fare $259.54 Taxes and fees $33.76 Voucher 789798. -$200.00 Total $93.30 All passengers are entitled to travel with one complimentary carry-on and one checked bag.

Why did Ms. Redman e-mail Mr. Che?