TOEIC ETS

M: Well, Ms. Yamamoto, your x-rays look good. Your teeth and gums are healthy. We'll do a cleaning at your next appointment. W1: Thank you, but I... I thought I was going to get my teeth cleaned today. I made a appointment for x-rays and a cleaning. M: I'm... sorry. Whoever scheduled your appointment must not've explained our policy. For new patients, the first visit is an inspection and x-rays. W1: I see. OK. M: Ms. Petrova, please schedule a cleaning for Ms. Yamamoto. W2: Of course. Hmm. Before I do that, I see in your file that we don't have your records from your previous dentist. Would you please fill out this form so we can request them? W1: Sure.

Who is the man?