TOEIC ETS

MEMO To: Customer Service Team From: Scott Davis, Director of Customer Service Date: July 22 Today kicks off Harkness Clothiers' Customer Service Appreciation Week. I want to take this opportunity to thank you for your dedication and professionalism this year. - [1|-. Each one of you has delivered exceptional customer service. Management is proud of what you have achieved as a team. — [2] —. We understand that last year's merger with Sporting Clothes, Inc., was confusing and difficult at times. Your service stayed steady throughout the process and you provided a seamless transition for our clients. What a great accomplishment! - (3] - On Tuesday, starting at 8 A.M., everyone will be treated to a breakfast served with coffee, pastries, and fruit. On Wednesday, we will have a potluck lunch in the afternoon. On Thursday, we will host a team dinner at Mo's Bistro after work. On Friday, there will be contests after lunch where you can win prizes. - [4] — I am excited about this week and hope you enjoy it.

Why did Mr. Davis write the memo?