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E-mail To: All Staff From: Ronald Garrison Date: April 20 Subject: Update Dear Colleagues, It's an exciting time here at Zikomo Solutions, and we have a lot to celebrate! Our company has shown tremendous growth over the past year. Just last month we exceeded our goals and conducted 25 customer service workshops for 18 different companies in the greater Groton area. In response to our growth, we have added three new workshop presenters with significant customer service experience in their respective industries. Lisa Okoro will focus on the telemarketing industry. Caleb Patel will train those in fields related to medicine. And Alan Gorospe will specialize mainly in customer service for the technology industry. They will begin giving workshops during the first or second week of May. Please join me in welcoming these professionals to the Zikomo family. Ronald Garrison CEO, Zikomo Solutions ===== Zikomo Solutions Tentative training schedule Week of May 2 Course Name | Course Length | Date | Trainer | Location Telephone Skills | Half Day | May 2 | Lisa Okoro | Zikomo, Groton Customer Service in a Digital World | Full Day | May 3 | Alan Gorospe | Zikomo, Groton Patient Relations for Hospital Professionals | Full Day | May 4 | To Be Determined | Fitzer Medical Group, West Groton Turn Tech Problems into Marketing Opportunities | Half Day | May 5 | Alan Gorospe | Callipher Technologies, Fayetteville ===== E-mail To: Ronald Garrison <rgarrison@zikomosolutions.net> From: Jana Snyder <jsnyder@snyder.com> Date: May 8 Subject: Recent workshops Dear Mr. Garrison, Several of my employees from Snyder Goods attended Zikomo training sessions on May 2 and 3. I wanted to provide feedback and ask a question. I think the half-day session could be extended to a full day, considering the interesting topic and skill of the excellent presenter. Conversely, the full day, while interesting, would be better condensed into a half day. Additionally, could you provide more parking options? Spaces for participants were full, and a number of our Snyder Goods employees had to park in an expensive paid lot. Sincerely, Jana Snyder Snyder Goods

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