TOEIC ETS

Calbo Cuts 3 Stars My visit to Calbo Cuts as a first-time customer was disappointing. When I arrived, the sign on the door said "Walk-ins welcome," but the receptionist bluntly told me that I would need to wait about an hour for my haircut, even though only one other customer was in the shop and three stylists were there. The quality of the work was fine the haircut was fairly priced at just $15, and I was happy with my standard men's cut. The stylist, though, cut my hair without saying a word. I understand that not everyone likes to make small talk, but I found my stylist's total silence to be rude. When she finished my haircut, she removed the haircutting cape without even offering to blow-dry my hair. - Martin Silver, Bishopville ===== Calbo Cuts • 678 Seventh Street • Lamar, South Carolina • 29069 Martin Silver 51 Oak Street Bishopville, South Carolina 29010 Dear Mr. Silver, Thank you for taking the time to leave us a review. We always try to provide the best service available. If you feel that any of our staff were unaccommodating or unprofessional, then I would like to hear more details regarding your complaint. Feel free to call me directly at 803-555-0110. At Calbo Cuts, we are serious about earning your continued business. I would be happy to schedule an appointment for you for a haircut and blow-dry with Marissa Lopez, as I believe she can provide you with the haircut experience you are looking for. In addition, on your next visit to Calbo Cuts, we would like to offer you a complimentary bottle of our all-natural shampoo, one of our best-selling products. We hope you will come back to Calbo Cuts in the future whenever you need a trim. Best regards, Jenna Makowski Jenna Makowski Owner, Calbo Cuts

According to the review, what is suggested about Mr. Silver?