TOEIC ETS

For months, Yi Zhang, owner of Zhang Office Supplies, had been searching for a way to increase 139------. Then, by sheer chance, he heard about an approach called Voice of the Customer (VOC). "When I called Hsing Market Research I was really intrigued as the method was presented to me. The representative I spoke with convinced me to give 140--- a try." Mr. Zhang learned that VOC uses market research as an aid to designing targeted advertisements. Using the method, he first determined 141---- - what potential customers are concerned about and what they want when shopping for office supplies. Then he used candid quotes from the people who participated in his market research to create advertisements for his Web site. 142---. "Thanks to VOC," he says, smiling, "my customer base has expanded like never before."