TOEIC ETS

Ứng dụng tự học luyện thi TOEIC hiệu quả

To: a.thompson@pepperfam.com From: customerservice@dixons_clothing.com Date: November 4, 11:31 A.M. Subject: Your recent order Dear Mr. Thompson, Our records show that your Dixon's Clothing order number 5409281 has been delivered. Item: Canvas Rain-Resistant Jacket (Men's): $ 85.00 Shipping Fee: $ 4.50 Total: $ 89.50 It's important to us to know that you're happy with your item. Therefore, if you have any questions, comments, or concerns about it, call us at 555-0142, Monday through Friday between 8:00 A.M. and 7:00 PM., and Saturday and Sunday between 10:00 A.M. and 5:00 PM. You can also e-mail us at customerservice@dixons_clothing.com. We look forward to serving you again. Sincerely, Customer Service Department Dixon's Clothing

What is a purpose of the e-mail?

To notify a customer of a late delivery

To confirm a request for an exchange

To request payment for an order

To tell a customer how to give feedback

Explanation:

Đáp án đúng là D (To tell a customer how to give feedback - Để cho khách hàng biết cách đưa ra phản hồi). Email cung cấp thông tin liên hệ và khuyến khích khách hàng liên hệ nếu có bất kỳ câu hỏi, nhận xét hoặc quan ngại nào về sản phẩm.

A. To notify a customer of a late delivery (Để thông báo cho khách hàng về việc giao hàng trễ)

B. To confirm a request for an exchange (Để xác nhận yêu cầu đổi hàng)

C. To request payment for an order (Để yêu cầu thanh toán cho đơn hàng)

D. To tell a customer how to give feedback (Để cho khách hàng biết cách đưa ra phản hồi)