TOEIC ETS

Ứng dụng tự học luyện thi TOEIC hiệu quả

E-Mail Message From: support@volunix.com To: Amrita Das <adas@myfastmail.com> Sent: September 6 Subject: Incident 030924 Dear Valued Customer: Thank you for contacting Volunix Ltd., the online store for medical supplies. We apologize for the technical difficulty you are experiencing with your online purchase. Your support ticket was submitted on Wednesday, September 6, at 10:12 p.m. You can track the status of your incident by using the "case status" feature. You can also use this feature to add information to the ticket at any time. The Volunix team responds to support issues as quickly as possible. During regular business hours (8 a.m. to 6 p.m., Monday through Friday), you can expect a response within one hour. Tickets submitted after business hours and on weekends will be responded to before noon of the following business day. Thank you, The Volunix Web Team

What problem is Ms. Das most likely experiencing?

Her firm's Web site is not accessible.

Her computer needs a system update.

She has not received a refund.

She is unable to buy an item.

Explanation:

Đáp án đúng là D (She is unable to buy an item - Cô ấy không thể mua một mặt hàng). Email đề cập đến "the technical difficulty you are experiencing with your online purchase" (khó khăn kỹ thuật bạn đang gặp phải với việc mua hàng trực tuyến), cho thấy vấn đề liên quan đến việc không thể hoàn tất việc mua hàng.

A. Her firm's Web site is not accessible. (Trang web của công ty cô ấy không thể truy cập được.)

B. Her computer needs a system update. (Máy tính của cô ấy cần cập nhật hệ thống.)

C. She has not received a refund. (Cô ấy chưa nhận được tiền hoàn lại.)

D. She is unable to buy an item. (Cô ấy không thể mua một mặt hàng.)