TOEIC ETS

Reese, Tamara [1:30 P.M.] Thank you for contacting Green City Tours. How may I assist you? Chambers, Curtis [1:32 P.M.] Hello. I am writing about Yorke Corporation's upcoming trip to Vancouver. I believe that Green City Tours has arranged for all meals to be included for the participants. Is that correct? Reese, Tamara [1:33 P.M.] No, the terms of the contract specifically state that "Participants will be hosted to both a welcome reception and a farewell dinner. All other meals are to be covered at the participants' own expense during the program." Please let me know if there are any more questions you have about this trip. Chambers, Curtis [1:35 P.M.] That's disappointing! Our previous employee trips have included all meals. Could I be connected with a supervisor? I'm quite certain that this option should have been included in the contract. Diaz, Marta (1:37 P.M.] Good afternoon, Mr. Chambers. I apologize for any misunderstanding concerning Yorke Corporation's contract terms with Green City Tours. The contract was created in accordance with the requests of Franklin Wang, your company's CFO. It was his stipulation that intervening meals not be included. We could make recommendations for some other dining options. Chambers, Curtis [1:40 P.M.] That's OK. Thank you both for your assistance. I'm going to consult with Mr. Wang about the situation. I may be in touch with you again soon.

Why does Mr. Chambers contact Green City Tours?