TOEIC ETS

WORK ORDER: 7549 Requester: Xi, Gina Date Entered: Wednesday, 9 April Date Due: Thursday, 10 April Туре: Technology end-user request Summary: Voice-mail security settings Technician Assigned: Arnold, Sam Computer Workstation ID: HYS31 Description: Is it possible to remove the new layers of security on my voice mail in the new phone system? I really don't want to use a password, and I certainly don't want to change it every month. I don't need a high degree of security because my work is not confidential. If someone else gained access to my messages, it wouldn't do much harm. To: Gina Xi From: Sam Arnold Date: Thursday, 10 April Subject: Tech support request 7549 Hello, Ms. Xi, This is in reference to your work order 7549 related to the new phone system. I am happy to help you with that. I understand that you do not feel that a high degree of security is needed for your voice-mail settings, but the new system does require you to have a password to retrieve your voice mail. However, company policy allows me to change the settings for employees who do not work with confidential material. I can update the security settings so that you do not have to reset the password on a regular basis. I want to make sure that you understand the risk involved with a lower level of security. Anyone who gains access to your voice-mail account can do more than simply listen to your messages. They would be able to delete messages, change your greeting, or change your password so that you would lose access to your own voice mail (at least until someone here at IT could override the password change). If you still feel comfortable with that level of risk, let me know, and I will change the settings so that your password never expires. Sam Arnold Tech Support Associate

What does Ms. Xi's request indicate about the company?