TOEIC ETS

Instructions for Requesting Records Thank you for your interest in official records and documents maintained by the City of Abilene. To file a request for public information, please follow these steps. 1. Create an account in the Records Center Web portal. Currently, all requests must be made through the portal. 2. Use the drop-down menu to locate the department from which you are seeking information and submit your request. You will receive a confirmation e-mail with a reference number. 3. The department staff will locate the requested records and contact you when they are available. You can have the records delivered to you, or you can pick them up in person. If you prefer to pick them up in person, you must make an appointment with the department staff. 4. If there are any fees associated with your request, you will receive an itemized statement detailing the services provided and the charges for those specific services. ===== E-Mail Message To: Joo-Hee Park < jhpark@coa.net> From: Keith Brandenberg kbrandenberg@mailcurrent.com Date: May 3 Subject: RE: Reference number W2486 Dear Ms. Park, Thank you for confirming that my documents are available. I would like to pick them up in person as soon as possible. Do you have any appointments available this week? I have a question about the fee. Apparently, I am being charged $300 for my documents. I do not understand why the fee is so high, and there was no explanation included in your e-mail. I have requested records several times in the past in my role with RJ Environmental Engineering and have never paid such a high fee. In this case, I am only requesting two maps of the city's underground pipelines, which will inform our firm's current work advising the city on wastewater management. Please clarify the fee for me, and let me know if I can pick up my documents this week. Thank you. Best regards, Keith Brandenberg ===== City of Abilene Administrative Building Visitors must sign in prior to entering this facility. Please enter your name and the room you will visit in the logbook. First-Floor Directory: IT Services - Room 100 Parks and Recreation - Room 101 Transportation - Room 102 Wastewater - Room 103

What do the instructions indicate about records requests?