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Packing Slip From: Reina Olive Oil Company To: Best Products Supermarket Calle Tablas 820 241 Yeonhae-ro, Jung-gu 18002 Granada, Spain Incheon 22382, Republic of Korea Order Date: 28 November Order Number: SK6224 Item Number,Description,Quantity EVO160,750-millilitre extra-virgin olive oil standard size glass cruet with handle,15 cases EVO161,1-litre extra-virgin olive oil family size glass bottle,20 cases EVO162,1.5-litre extra-virgin olive oil chef size glass bottle,10 cases EVO163,3-litre extra-virgin olive oil bulk size Reina logo tin,5 cases EVO001,50-millilitre extra-virgin olive oil December sample size,2 cases Celebrate the season with us! Place your next order by 31 January to receive 10 percent off. ===== *E-mail* To: Pablo Nadal <pnadal@reinaoliveoilcompany.es> From: Min Hae Seong <seongmh@bestproductssupermarket.co.kr> Date: 12 December Subject: Order number SK6224 Dear Mr. Nadal: We appreciate your fulfilling our recent order of extra-virgin olive oil so quickly. Unfortunately, there is a small issue with the shipment, and we need your assistance. While nothing was damaged or missing, the 3-litre bulk size containers were delivered in error. We would like to arrange to send these products back. Please inform us how to proceed. Thank you, Min Hae Seong Receiving and Distribution, Best Products Supermarket To: Min Hae Seong <seongmh@bestproductssupermarket.co.kr> From: Pablo Nadal <pnadal@reinaoliveoilcompany.es> Date: 14 December Subject: RE: Order number SK6224 ===== Dear Ms. Seong, I apologise for the error in order number SK6224. We have determined that your order was accidentally combined with another in our electronic database. Unfortunately, we are unable to restock any items that have left our warehouse. Therefore, you may keep the additional olive oil and sell it in your stores. Also, you will receive a refund for the extra charge within the next five to ten business days because of our mistake. We are currently celebrating peak olive season by offering 10 percent off of your next order. Also, during our Olive Harvest Festival in December, every shipment includes samples of our company's classic olive oil that we encourage you to give to your shoppers with our compliments. We hope to continue providing Best Products Supermarket with the finest olive oils. Sincerely yours, Pablo Nadal Export Division Manager, Reina Olive Oil Company

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