TOEIC ETS

Customer Survey Feedback Report Generated for: Floorsy, Inc. Conducted by: Gwyneth Gupta Medallion Marketing Consultants [Bảng khảo sát với 5 hàng và 5 cột] Completely Somewhat Somewhat Very Unsatisfied Unsatisfied Neutral Satisfied Satisfied Overall customer experience □ □ ■ □ □ Customer service □ ■ □ □ □ Product options □ □ ■ □ □ Product value □ □ □ ■ □ Web site organization □ □ □ □ ■ ===== Comments: The results of Medallion's survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service. One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms. Floorsy Discount Coupon Thank you for responding to our customer survey! As a reward for your support, get 20% off your next online purchase from May 1 to 31! Enter the code REWARD20 at checkout. ===== Note: Floorsy.com offers free shipping and handling on all orders. Thank You For Your Order Dear Mr. Lindsay, Thank you for your phone order. The following items from your order #104850 have been delivered. Hendesia Low-Pile Rug in Ruby Red (6 x 9) x 1 $180.00 Verenia Shag Rug in Blue (6 x 9) x 1 $250.00 Subtotal $430.00 Discount $86.00 (Code: REWARD20) Total $344.00 Paid in full As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail customerservice@floorsy.com.

What is indicated in the report?