TOEIC ETS

To: Quynh La Tran <tgla@tevanto.vn> From: Customercare@shoppedesjeans.fr Date: September 22 Re: Order #93887 Dear Ms. Tran: Thank you for contacting Shoppe des Jeans Customer Care about order #93887. I am sorry you are not happy with your purchase. — [1] —. The product you ordered, Women's Stretch Jeans size 36 in midnight blue, is one of our best-selling women's styles. In order to get the dark blue color that makes these jeans such a standout, the fabric is dyed twice to deepen the color of the denim. — [2] —. The item's label clearly states that some dye may rub off on light-colored fabric or upholstery until the product has been washed several times. - [3] —. It also suggests washing the jeans with dark colors only, as the dye may run in the wash. It is unfortunate that you did not see these warnings and that your sofa has become discolored as a result. - [4] —. Our goal at Shoppe des Jeans is 100% customer satisfaction with every purchase. This kind of situation, however, is not covered under our customer service guarantee, since the issue with the dye is addressed on the product's label. I suggest you try treating the sofa with baking soda, followed by upholstery cleaner. Regards, Bertine Olivier Customer Care Representative, Shoppe des Jeans

Why did Ms. Tran contact Shoppe des Jeans Customer Care?