TOEIC ETS

To: Everlast Hospital Nursing Staff From: Gretchen Robertson Date: February 3 Subject: Deonardo pilot testing Thank you for agreeing to work with the team at Cybernetic Robotics as they tested their new robot, Deonardo, in our hospital. As you know, Deonardo was developed to allow you, our nursing staff, more time to focus on patients. This is exciting work. It has been a month, and Cybernetic Robotics would like to hear about your experiences with Deonardo. Please use the following link to complete an online survey. The team especially wants to know about your experiences with Deonardo during the state reviewers' inspection on January 28. At the end of the survey, you may leave any additional comments you have about the robot. www.cyberneticrobotics.com/survey/everlast/ Best regards, Gretchen Robertson Director, Everlast Hospital ===== https://www.cyberneticrobotics.com/survey/everlast/01282 Deonardo is easy to work with. I like that I don't have to tell Deonardo directly what to do. When I update patient information in our system, Deonardo's tasks are updated as well. I have been better able to concentrate on my patients because I know Deonardo takes care of little things that used to take up so much of my time. Deonardo was particularly helpful during a recent state review because it delivered patients' medications for all the nurses so that we didn't have to, and we were able to focus on patient care. I believe Deonardo helped us receive positive comments from the inspectors. I do wish Deonardo could respond to voice commands. And occasionally, its wheels squeak as it moves around. But patients like watching it work, and everyone wants to take pictures with it. I wonder if you could get Deonardo to stand still for pictures? Lan Duy, BSN ===== To: Everlast Hospital Nursing Staff From: Gretchen Robertson Date: February 13 Subject: Deonardo in-house pilot Thank you all for your help with Deonardo, our nursing robot. I'm glad that our staff has been able to take part in such groundbreaking work. Those of you who work directly with Deonardo can expect it to behave a bit differently in the coming week. It will be programmed to perform some new tasks. Previously, it waited at the nurse's station between tasks. Now, it will spend some of this time interacting with patients who may want to pose for pictures with it. When Deonardo is in this socializing mode, the eyes on its LED face will be heart-shaped instead of the round eyes that indicate that it is in work mode. Finally, the hospital will be purchasing two additional robots in the next few months to work in other areas of the hospital. I appreciate your willingness to work with this new technology. We look forward to learning how robots can further improve employee and patient experiences. Sincerely, Gretchen Robertson Director, Everlast Hospital

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