TOEIC ETS

*E-mail* From: efechan@rossfieldhotels.ie To: customerservice@parleganispublishing.com Date: 15 December Sent: Course books Dear Customer Service Representative: In October my company ordered 60 paperback copies of the Food Safety Course Book for our employees so they could study for their mandatory food safety certification. I just learned from one of our managers that you offer this course book in languages other than English. May I send back twenty of the English language versions and get ten Polish and ten Portuguese books instead? Some of our new employees said they would really appreciate being able to read the crucial information in their first language. The books I wish to return are still in their original packaging. I can have them boxed and shipped quickly, but I will wait for your acknowledgement and instructions regarding paperwork. Sincerely, Ella Feehan Food Services Director Rossfield Hotels Ltd. ===== Parleganis Publishing Returns and Exchanges Policy We accept products under the following conditions. * Unmarked, unused materials may be returned or exchanged within 90 days of purchase. * Items returned or exchanged more than 30 days after purchase are subject to a restocking fee equal to 20% of the cover price. * Paperback books come in plastic-wrapped bundles of ten. Unopened bundles may be returned for full credit. Individual paperback books will receive partial credit. * Software products and subscription fees are not refundable. * No credit will be issued for damaged or out-of-print books.

Why did Ms. Feehan write to Parleganis Publishing?