TOEIC ETS

To: Roger Wall < rogerwall@openemail.com> From: Guillermo Torres <gtorres@supplyflow.com> Date: May 2 Subject: RE: Missing delivery Dear Mr. Wall, This is in response to your 131--- e-mail notifying us that you did not receive your April shipment of office supplies. We verified that your annual subscription is up-to-date and that everything is in order on your side. This error is, therefore, an oversight on 132.... part. We have transitioned to new shipping software, and some customer information was not transferred correctly. Rest assured that this has been fixed and that the error will not 133.... again. We sent your box of office supplies today using an overnight shipping service. 134..... . Inside the box, you will also find a complimentary token of appreciation for your patience. If you have further questions or concerns, do not hesitate to contact me directly. Sincerely, Guillermo Torres, Customer Assistant, Supply Flow, Inc.