TOEIC ETS

Chisaka Gaming Systems 410-1109, Nijo Dencho, Nakagyo-ku Kyoto-shi Kyoto, Japan Toby Heisenberger 1226 Lark Street Albany, New York 12210 USA May 7 Product Recall: CGS-P27 High-Speed Gaming Computer Dear Mr. Heisenberger, This is to inform you that the CGS-P27 High-Speed Gaming Computer has been recalled. We have received reports of units overheating and becoming unusable. To address this issue, an additional fan needs to be installed in your computer. Please return the gaming system to the store in which it was purchased, using your personal customer identification number, PCI-70734. Your system will then be sent back to the manufacturer and repaired at no expense to you. We apologize for any inconvenience. Sincerely, Kobu Matsui. Kobu Matsui, Vice President Chisaka Gaming Systems ===== To: Virginia Granger <v.granger@chisakagamingsystems.jp> From: Jennifer Kinkaid <jkinkaid@albancgm.com> Date: June 12 Subject: Product recall Dear Ms. Granger, Our retail stores have been accepting your CGS-P27 High-Speed Gaming Computers for repairs as arranged. As you may know, owners of your gaming system are reluctant to give up their devices for repair once they find that they will be without the system for two to three weeks. Today alone, three customers (PCI-70734, PCI-17503, and PC1-90022) declined to have their systems repaired. The good news is that users of your gaming system are very loyal. However, to increase compliance with the recall and as a public relations gesture, you could provide us with several devices as part of a loaner program. Let me know how I can assist with this arrangement. Thank you! Jennifer Kinkaid Alban Computers, Games, and More

Why did Mr. Matsui send the letter?