TOEIC ETS

Orbys Distributors Client: Green Canyon Date: June 10 Account: 4352-0 Iteam. Price Garden soil, 33 cubic meters. $1,170.00 Crushed gravel, 30 metric tons. 1,710.00 Decorative stone, 20 metric tons. 1,140.00 70 pavings tones, 6 x 6. meters. 630.00 Subtotal. 4,650.00 Discount (10%). 465.00 Delivery charge. 350.00 Grand Total. 4,535.00 Please see the enclosed notice outlining important changes to your billing. ===== Orbys Distributors To our valued customers: Our current invoicing system has been in use since Orbys Distributors was founded over twenty years ago. As a much-needed upgrade, we are switching to electronic invoicing. Starting August 1, invoices will be generated automatically each month and will be sent to the e-mail address associated with your company's account. Rest assured that our long-standing incentives remain in place: • A 10% discount for orders of more than $4,000 • A20% discount for charitable organizations • Free deliveries to locations within 5 miles of one of our supply centers • Free samples for members of our Frequent Buyer Club More information about our transition to electronic invoicing is available on our Web site. Thank you for your support. Orbys Distributors appreciates your business. ====== *E-mail* To: Mary Peterson, Billing Department From: Tanvir Singh, Account Manager Date: September 12 Subject: Account 1012-4 Hello Mary,\I received a query today from William Tesoriero at Tesoriero Remodeling. His monthly invoice for August never arrived. As you know, M.r Tesoriero was one of our very first customers. Since we first opened for business, he has made purchases from us on a regular basis. He is also a member of the Frequent Buyer Club. This is a customer we absolutely do not want ot lose. I explained to him that the rollout of our electronic invoicing system did not go as smoothly as we had hoped and promised that this would not happen again. I would appreciate ti if you could please investigate the problem without delay and send the invoice for August to Mr. Tesoriero. Tanvir

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