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E-Mail Message From: Akihito Nakashima <a.nakashima@gilchristshipping.com> To: Fowler Office Supplies <support@fowlerofficesupplies.com> Subject: Order B19849 Date: August 19 To Whom It May Concern, Yesterday, I purchased some office supplies on your Web site. I received an e-mail receipt, but the costs are not itemized on it. To satisfy a new company policy, I must give my supervisor a receipt with the charges for each item listed separately. Could you e-mail me such a receipt? If not, is it possible for me to get this information myself from your Web site? Finally, can confirmations for future orders possibly be sent to more than one e-mail address? It would be ideal for my supervisor to automatically receive one. Thank you,Akihito Nakashima, Executive Assistant Gilchrist Shipping ====== E-Mail Message From: Fowler Office Supplies <support @fowlerofficesupplies.com> To:Akihito Nakashima <a.nakashima@gilchristshipping.com> Subject:RE: Order B19849 Date:August 19 Attachment: 0 B19849 Dear Mr. Nakashima, Attached is the receipt you requested. In apology for the inconvenience, we will provide you with 10 percent off the total price of your next order. To view a full description of any previous order, first log in to your account on our Web site, go to the "My Orders" tab, and then click on any order number. I noticed that included in each of your last few orders was an identical order for ten of a particular item. You should know that we will reduce the price for that item by 5 percent if you mark this as a recurring order. To do this, simply check the "Recurring Order" box on the online order form.n\As for your final query, this is not possible right now. However, I will share the idea with our technical team. All the best, Cameron Higgins, Customer Relations Fowler Office Supplies ==== Fowler Office Supplies Receipt for Order: B19849 Order Date: August 18 Item. Price. Quantity. Total Printer paper. $8.00/500 sheets. 10. $80.00 Toner (black) $50.00/cartridge. 1. $50.00 Gel pens (blue). $5.00/8-pack. 3. $15.00 Staples. $3.50/box. 2. $7.00 GRAND TOTAL. $152.00 Return Policy: Unopened merchandise may be returned by mail or in one of our stores within 60 days of purchase. For returns by mail, log in to your www.fowlerofficesupplies.com account to print a shipping label. For in-store returns, bring the item and the order number to any Fowler Office Supplies location.

Why did Mr. Nakashima send the e-mail?