TOEIC ETS

To: Undisclosed Recipients From: igbal_grewal@woolfflooring.com.au Date: 12 June Subject: Cost-savings survey Dear Colleagues, At Woolf Flooring we are looking for ways to reduce day-to-day costs without sacrificing product quality, customer service, or staff morale. To this end, we are seeking input from select staff members in a variety of departments via an online survey that can be found at www.surveyquest.com.au/109820. Everyone who has been chosen to take part in the survey has been with the company for at least ten years and, therefore, is very familiar with our processes. The deadline for completing the survey is 19 June. Note that this survey is for recipients of this e-mail only. Please do not forward this e-mail to others or post the link to the survey elsewhere. We also plan to hire outside consultants to review our operations and write a report of their findings. We understand that some colleagues disagree with this approach to cutting costs; however, we have determined that getting an outside perspective is a worthwhile investment that will be likely to save us money in the long run. Best, Igbal Grewal, Director of Business Transformation Woolf Flooring ======= https://www.surveyquest.com.au/109820 Woolf Flooring Cost-Savings Survey Based on your experience as an employee of Woolf Flooring, please provide one idea for a change that could be implemented to improve productivity and cut costs. Thank you. Date: 18 June Name and role: Beth Mair, sales manager I have noticed that some employees grab a new pair of disposable gloves every time they return from a break. They could be using the same ones throughout the whole day. By limiting the use of gloves to one pair per day, Woolf Flooring would save thousands of dollars per year. Doing so would also reduce waste. A new policy regarding the use of personal protective items would be easy to implement immediately and would simply require sending a company-wide e-mail to explain it. ======= Miyoko Consulting Woolf Flooring Report Summary Thank you for allowing us to spend the last few weeks reviewing your operations. lou will find a detailed expense-reduction report with projected savings in the pages that follow. Here is a list of our main recommendations. 1. Employees do not always use wood stains and other materials as efficiently as possible. More training time could be dedicated to this. 2. i aloes child been nomin dul of electricity costs for instance, turning off all 3. Several Internet service providers are offering special pricing right now. Switching to one of these providers could save a considerable amount of money in the long run. 4. More effort could be made to reuse supplies— for example, some basic personal protective equipment could be used more than once.

In his e-mail, what does Mr. Grewal indicate about the survey?