TOEIC ETS

Ứng dụng tự học luyện thi TOEIC hiệu quả

E-mail To: Demarco Hines <d.hines@worldmail.com> From: Soon Yi Park <customerservice@thebestbags.co.kr> Subject: Item F208 (canvas overnight bag) Date: 19 June Dear Mr. Hines, The Best Bags canvas overnight bag you ordered is not currently available in the colour you requested. There are several options available to you. 1. Cancel your order, and we will gladly refund your money in full. 2. Select a different colour. That item is currently available in light blue, dark green, and dark gray. 3. Choose an item of equal value from our Web site or catalogue. 4. Wait until the item you ordered is back in stock in light gray. Allow three to five weeks. Please let us know which option you prefer. We apologize for any inconvenience. Thank you, Soon Yi Park, Customer Service Agent

What is the purpose of the e-mail?

To confirm shipment of an order

To acknowledge the return of an order

To provide alternatives for an order

To thank a customer for placing an order

Explanation:

Đáp án đúng là C.

Mục đích của email là cung cấp các lựa chọn thay thế cho đơn đặt hàng.

Câu trích dẫn: 'There are several options available to you.' (Có một số tùy chọn cho bạn).

Dịch câu hỏi: 'Mục đích của email là gì?'

(A) Xác nhận việc gửi đơn hàng

(B) Xác nhận việc trả lại đơn hàng

(D) Cảm ơn khách hàng vì đã đặt hàng.