TOEIC ETS

Kristin Burton (8:16 A.M.) This is my first time posting on this small-business forum. Has anyone here experienced problems when ordering one of Atlara's credit card readers? Marcos Menke (9:04 A.M.) Are you referring to the little unit that attaches to your mobile phone or the larger, stand-alone tablet model? Kristin Burton (9:30 A.M.) The phone unit. I started an online shop using the Atlara Web hosting service and added pictures of the necklaces and rings I create. But most of my sales are still in person. So I just need a way to accept in-person payments when I'm out at fairs or markets. Marcos Menke (10:19 A.M.) Just go to www.atlara.com/pos/hardware and add what you want to your cart. Kristin Burton (11:21 A.M.) That's the problem. The system won't let me order it. I get the error message "Your account cannot be verified." Suzanne Shroer (11:42 A.M.) I think I know. You have to upload scans of your business registration, a government photo ID, and a statement from your business bank account. Kristin Burton (12:23 P.M.) I already did all that, and I still got the error message. Suzanne Shroer (12:33 P.M.) If that is the case, try logging back in and following the process again. Cindy Acosta (1:05 P.M.) You probably need to call the support line. I found them to be very helpful with my issues a few months ago. Kristin Burton (1:10 P.M.) I've spoken with three people already.

What does Mr. Menke ask Ms. Burton to clarify?