TOEIC ETS

https://www.sunnywelcomehotel.co.in At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay. Please note: * Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor. * Guests with small children may request a rollaway bed or crib for their rooms for no additional charge. * The business center is open from 9:00 A.M. to 5:00 p.M. each day. * The swimming pool and children's playground are open during daylight hours. Children must always be supervised by an adult. * A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival. * Guests may check in as early as 2:00 p.M. Checkout after noon on the day of departure is subject to an additional charge. * Guests are required to present a passport or driver's license at the time of check-in. * We offer free shuttle service to the airport. Guests can make arrangements at the front desk. * Our reception desk is staffed 24 hours a day. ====== To: generalmanager@sunnywelcomehotel.co.in From: samuelramon@myemail.co.uk Date: 13 May Subject: Reservation number EX52417 Hello, My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel. Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel. Yours sincerely, Samuel Ramon

According to the Web page, what are hotel guests asked to provide at check-in?