TOEIC ETS

To: jdixon@milkalenterprises.com From: humanresources@milkalenterprises.com Date: April 28 Subject: Employee survey responses Dear Ms. Dixon, I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities. Suggestion 1. A more flexible policy for working from home Suggestion 2. An expanded in-office recycling strategy Suggestion 3. More financial rewards for excellent work Suggestion 4. More opportunities for technical training Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement. Kind regards, Judith Hathaway, Human Resources ===== MEMO To: All Staff From: Jenna Dixon, General Manager Date: May 8 Subject: Volunteers needed I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills. Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs. ===== MEMO To: All Stafl From: Mohammad Asghari Date: June 13 Subject: Bins are here As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some. Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

In the e-mail, how does Ms. Hathaway suggest improving future surveys?