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Your Move Vehicle Rental Company Reservation Number: 15288242 Pickup Location: 2833 Centennial Rd., Muncie, IN 47303 Date and Time: October 31, 10:00 A.M. Drop-off Location: Same as pickup Date and Time: October 31, 6:30 P.M. Vehicle Description: 5-meter moving van If you need to change your reservation, you can do so via your online account until three days before your scheduled pickup. After that point, contact customer support at reservations@yourmove.com. Please include your reservation number in the e-mail subject. ===== To: reservations@yourmove.com From: selina_os@chestnutmail.com Date: October 29 Subject: Reservation 15288242 Hello, I reserved a moving van online and was given an estimated price of $150. However, I mistakenly listed the same location for both pickup and drop-off. I'd like to know if there is a drop-off location closer to my destination in Cumberland. If so, can you please help me update the reservation? Sincerely, Selina Osman ===== E-Mail Message To: selina_os@chestnutmail.com From: reservations@yourmove.com Date: October 30 Subject: RE: Reservation 15288242 Dear Ms. Osman, We have a rental office just outside Indianapolis, about a ten-minute drive from Cumberland. If that is the drop-off location, you would have about 90 kilometers of driving from the starting point in Muncie. Based on this, we have updated your price estimate as follows. Rental: 5-meter moving van for 1 day = $39.99 Rental: wheeled furniture cart = $6.99 Rental: furniture pads (set of 12) = $9.99 Distance: $1.05 per kilometer = $94.50 (90 kilometers estimated) Vehicle damage insurance = $19.99 Total = $171.46 Please note that this total does not include taxes. The final price may vary based on the actual distance driven and will be calculated once the vehicle is returned to the drop-off location. Until that time, your credit card on file will be charged for the rental equipment only. Sincerely, Alistair Muhn Your Move Vehicle Rental Company

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