TOEIC ETS

Dover Water Supply 7400 Rodney Boulevard, Dover, DE 19904 March 12 Ms. Na-Ri Cam 361 Farming Avenue Dover, DE 19902 Dear Ms. Cam, This letter is to confirm that Dover Water Supply will begin service at your address on Wednesday, April 6. Your customer account number, which is the same as your water meter number, is DWS4289. Billing is monthly, and payment is due on the fifteenth of each month. Bills can be paid by mailing a check to our main address or by entering your account number and payment information on our secure page at www.doverwatersupply.com/billing. We will be performing a system flush of the pipes in your area on Monday, April 4. Customers may temporarily see discoloration or sediment in their water around that time. Please visit our Web site for more information. You can also contact Customer Support at questions@doverwatersupply.com or call us at (302) 555-0135. Sincerely, Matthew Ensign Matthew Ensign Account Representative, Dover Water Supply ====== *E-mail* To: questions@doverwatersupply.com From: Na-Ri Cam <n.cam@mailcurrent.com> Date: March 17 Subject: Account number DWS4289 Hello, I am in the process of moving to my new home in Dover. I received a letter stating that my water service will start on April 6. It also said something about pipes being flushed on April 4. Should I expect to see discoloration when I start using my water? Are there any steps I should take? Also, I tried to use your secure page, but it gave me an error message saying that my account number was not valid. I will need your help in getting online access by the May 15 due date. Thank you for any information you can provide. Na-Ri Cam ===== E-Mail Message To: Na-Ri Cam <n.cam@mailcurrent.com> From: Customer Support <questions@doverwatersupply.com> Date: March 18 Subject: RE: Account number DWS4289 Dear Ms. Cam, Thank you for your message. Your water might look cloudy on April 6 when you first turn on your faucets. We recommend that you keep the water running until it is clear before you use it. I assure you that the water is not harmful in any way. The minerals that cause the discoloration occur naturally, and our latest water analysis showed very high quality. I apologize for the problem you described. I have fixed it, so you should not have any further trouble. If you have any other questions, please don't hesitate to reach out to us again. Best regards, Ramona Hizon Customer Support, Dover Water Supply

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