TOEIC ETS

Curtis Dawson [11:31 A.M.] Misako, our van has broken down in Kloss, and the mechanic says the repairs will take at least four hours. Misako Endo [11:33 A.M.] Oh no! Well, we need to make sure our customers still get the experience they've paid for. You're taking six people to Galvin Falls for the afternoon, right? Curtis Dawson [11:34 A.M.] That's right. And we're supposed to have lunch in Medford. Misako Endo [11:35 A.M.] OK. Do you think you could find a place to eat in Kloss instead? While you were doing that, I could rent another van from a local agency and have it driven over to you. Curtis Dawson [11:36 A.M.] Oh, we're right near Kloss Shopping Center. Thanks, Misako! I'll text you the exact address once we get settled.

What kind of business do the writers most likely work for?