TOEIC ETS

From: k.wells@rivera-grill.com To: service@boisvertsuppliers.com Date: October 16 Subject: Plates (Item #L8916) Hello, I've been making a series of upgrades to our restaurant's interior under the direction of our new proprietor, and I ordered a new set of dishes from your company as part of these improvements. Unfortunately, when the order arrived this morning, I was disappointed to see that no fewer than 11 of the Lund Square Dinner Plates (Item #L8916) had cracks, chips, or both. I must ask that Boisvert Suppliers send 11 undamaged plates of the same type at no additional charge, and expedite the shipment so that it arrives by Wednesday. It is not fair to expect us to wait another two weeks for useable plates. If you cannot meet this deadline, please refund the cost of two packs of the plates so that I can take our business elsewhere. Kenneth Wells, General Manager Rivera Grill ========== http://www.emeryrestaurantwarehouse.com/dishware/348923 EMERY RESTAURANT WAREHOUSE Home Product Categories About Help Center Lund Square Dinner Plates Lund is known for high-quality porcelain dishware, and its Square Dinner Plates are no exception. The bold angles and bright white color of these plates provide an eye-catching frame that complements any entrée. Dishwasher-safe, they are a great asset to lively restaurants. Plates come in packs of six, and four convenient sizes are available. * 9 inches (Item Code 50315), $25.25 * 10 inches (Item Code 5033R), $27.40 * 11 inches (Item Code 5043L), $29.70 * 12 inches (Item Code 5053XL), $32.05 ========== EMERY RESTAURANT WAREHOUSE INVOICE Order Date: October 17 Order #: 45731 Ship to/Bill to: Kenneth Wells Rivera Grill 280 Switzer Drive Bernier, TX 78046 Item Code Item Name Quantity Unit Price Total 5033R Lund Square 2 $27.40 $54.80 Dinner Plates Express Shipping: $20.00 Subtotal: $74.80 Tax (8%): $5.98 Total: $80.78

According to the e-mail, what did Rivera Grill recently do?