TOEIC ETS

M-cn: Well, Ms. Harper, your business plan looks excellent. Based on the sales projections, I think i can approve you for your business loan within a few weeks. W-Am: That's good news, but... um, I didn't realize it would take that long. I thought I would have the funds within a few days. M-Cn: I'm sorry. The person who booked this appointment should have gone over the estimated timeline in more detail. wAm: That's okay. I understand. M-cn: Ms. Flores, is there anything else we need? w-Br: Actually, yes. Ms. Harper, you mentioned that you recently moved, so could you please fill out these forms with the address of where we should send everything? That'll prevent delays. W-Am: Of course.

Who is the man?